All items are packaged with care, usually in tissue paper and string so they are gift ready. Most items are shipped in a box for protection except for apparel items that may be shipped in poly mailers.
You should get a shipping confirmation with tracking information. Items are shipped via first class mail and should have a tracking number. If there seems like there is something off with the tracking, call your local post office and let them know about the tracking number and issue. Most times, there is an area sorting facility that they can get in touch with and ask about the package.
If you've done this and don't get an answer let me know, usually in these cases the problem works itself out in a few days but if not we can discuss and alternative.
Sometimes your tracking number says the package is delivered but you don't have the package. There are several explanations for this.
Often the tracking isn't in real time and packages that say they are delivered but will reach you in the next few days.
Sometimes the package is delivered to a neighbor and it's best to ask any neighbors if the package was delivered to them.
Sometimes this means that the address given at checkout was incorrect or outdated. Our shipping system usually flags if there is an issue with an address but not if the address put in the system is a valid address that is just incorrect for you. In this case if you call your local post office they can sort this out for you. Depending on when you find this out the package may already be on it's way back to me. In this case I would be happy to resend but for incorrect addresses on packages I would require you to pay the additional postage fee.
The carrier tried to deliver the package and was unable to for any number of reasons. Usually they leave a note but often times not. The carrier will attempt to redeliver so it is best to wait a few business days.
Your package may be lost or stolen. If this is the case, you can open a mail theft case with USPS and let me know.
International mail can be tricky with time. I've had packages arrive in 1 week and I've had packages take up to 12 weeks. Unfortunately, once I ship a package I have no control over it as it is in the hands of the carrier. I usually state that international packages take 1 to 6 weeks to be safe.
To keep shipping costs reasonable for my customers I use USPS first class international mail which doesn't include in depth tracking so I am unable to provide detailed tracking information.
Depending on your location you may have to pay custom & duties fees. These fees are the sole responsibility of the customer.Please keep this in mind when you shop with me. You should be able to check these fees that are specific to your country. Usually these fees are based on the amount of your package.
Please also keep in mind that often times the reason an international package may take longer is if it is stuck in customs.
I mark all my packages accurately in terms of price and cannot change this upon request to avoid duty fees. Marking packages incorrectly can lead to heavy penalties for our small shop, you can read more about these rules here.