All items are packaged with care, and packaged in a way that they can be gifted easily or feel like a holiday for you! I choose to ship my products in cardboard boxes so they have extra protection since USPS can sometimes be rough on packages.
You should get a shipping confirmation with tracking information. Items are shipped via first class mail and should have a tracking number. If there seems like there is something off with the tracking, call your local post office and let them know about the tracking number and issue. Most times, there is an area sorting facility that they can get in touch with and ask about the package.
If you've done this and don't get an answer let me know, usually in these cases the problem works itself out in a few days but if not we can discuss and alternative.
Sometimes your tracking number says the package is delivered but you don't have the package. There are several explanations for this.
Often the tracking isn't in real time and packages that say they are delivered but will reach you in the next few days.
Sometimes the package is delivered to a neighbor and it's best to ask any neighbors if the package was delivered to them.
Sometimes this means that the address given at checkout was incorrect or outdated. Our shipping system usually flags if there is an issue with an address but not if the address put in the system is a valid address that is just incorrect for you. In this case if you call your local post office they can sort this out for you. Depending on when you find this out the package may already be on it's way back to me. In this case I would be happy to resend but for incorrect addresses on packages I would require you to pay the additional postage fee.
The carrier tried to deliver the package and was unable to for any number of reasons. Usually they leave a note but often times not. The carrier will attempt to redeliver so it is best to wait a few business days.
Your package may be lost or stolen. If this is the case, you can open a mail theft case with USPS and let me know.
International mail can be tricky with time. I've had packages arrive in 1 week and I've had packages take up to 12 weeks. Unfortunately, once I ship a package I have no control over it as it is in the hands of the carrier. I usually state that international packages take 1 to 6 weeks to be safe.
If you are in Canada, first class mail will likely get to you in a couple weeks where as priority mail international takes 6-10 days.
During the holiday season and the ongoing delays due to covid, these times may be slightly longer.
Depending on your location you may have to pay custom & duties fees. These fees are the sole responsibility of the customer.Please keep this in mind when you shop with me. You should be able to check these fees that are specific to your country. Usually these fees are based on the amount of your package.
Please also keep in mind that often times the reason an international package may take longer is if it is stuck in customs.
I mark all my packages accurately in terms of price and cannot change this upon request to avoid duty fees. Marking packages incorrectly can lead to heavy penalties for our small shop, you can read more about these rules here.
I ship to many countries, due to the COVID-19 Pandemic, I've had to turn off shipping for many countries because USPS has listed them as countries that have either stopped taking incoming mail or taking in very little.
If you want to check if I ship to your country, you can put an item in the cart and start the checkout process. If you aren't able to checkout, send me an email to firstname.lastname@example.org and I will double check the mail status of your country.
The EU has changed their VAT rules meaning that any package is subject to VAT. Before, there was a minimum and you may have avoided this. I do not collect VAT so the customer is responsible for all fees.
I am unable to predict what the fees may be, your country may have more information on this.
If you would still like to place an order, send me an email and I will turn on sipping for your country to be able to place an order.
Why Don't you collect VAT?
I'm a one person business and these new rules put an incredible strain on me. Learning and maintaining international tax law is not something I am able to do right now. Additionally, because I don't have presence in the EU, I would need an EU intermediary which I am unable to afford at this time.
There are several items in the shop that have automatic volume discounts so if you are purchasing several items you get a small discount.
If a product has a volume discount, you will see a chart on the product listing that shows how many you need to purchase and what the discount is.
Also if you are close to getting the discount you will see a notification in your cart that says for example "add one more to get __% discount" and you can add it right there.
Most of the volume discounts include a category so for example, stationery. This means any of the items in that category count towards the volume discount.
The application I use to create this discount has a few limitations. Once you are in your cart and achieved a volume discount you will see the discount. From your cart, make sure to ONLY choose the CHECK OUT option. There are express payment method options there and if you do choose those, the discount will go away. Once you choose check out you will be taken to the check out screen and see the discount is still there. Choose a payment option and check out as usual!
While you can stack multiple volume discount types, you can't use an automatic volume discount AND a discount code because shopify only allows one.
Unfortunately, due to new VAT rules for these countries I have turned off shipping for now. The rules make it difficult for a one person shop like me to keep track of and understand. I'm hoping to find a solution soon!
If you are a shop in the UK or EU and want to stock Tea Thoughts products, check out my wholesale information, you will be able to place an order through my wholesale platform without issue.